It is always a frustrating event when you buy something and don't get it instantly, however there is no need to worry because we would love to help you out and make sure you get what you paid for.

We will need some information to verify the purchase, this includes:

- Your accounts name and level

- The date and time of your purchase including your timezone

- The invoice you received from the platform you were playing on

IMPORTANT

We can NOT accept bank transfers as a invoice, these are missing a lot of details we will need to verify the purchase and to check the status in our system.